1.3 Digital Strategy & Leadership
Engaging Stakeholders in Finance Digital Transformation
Digital transformation in finance isn’t just about implementing new technology - it’s about reshaping how people work together across the school. For independent schools, where collaboration between departments is key and stakeholder trust is paramount, successful transformation depends heavily on engaging the right people, at the right time, in the right way.
Why Stakeholder Engagement Matters
Finance digital transformation affects more than just the finance department. It influences the way data is shared, how decisions are made, and how processes run across the school. Engaging stakeholders early and consistently ensures that the transformation:
Gains the necessary support from leadership and governors
Reflects the real needs of end users like admin teams and budget holders
Promotes trust, transparency, and long-term adoption
Avoids misalignment and resistance to change
A well-engaged stakeholder group can champion the process, identify hidden risks, and bring fresh insight to the table.
Key Stakeholder Groups to Involve
Bursar and Finance Team
As the core of the transformation, they shape the vision, lead implementation, and ensure alignment with financial goals.Head and SLT
Their support is essential for setting priorities, securing funding, and embedding change into the school’s culture.Governors and Trustees
Key for oversight, compliance, and long-term planning. Their buy-in reinforces legitimacy and strategic alignment.Administrative Staff
Often the most impacted by digital change, their feedback ensures tools are practical and user-friendly.IT and Systems Support
Critical for implementation, integration, and ongoing support.Parents and the Wider School Community
Especially when changes affect billing or donations, communication with external stakeholders supports transparency.
Best Practices for Stakeholder Engagement
Start Early
Involve stakeholders at the planning stage - not just during implementation. Co-create the vision together.Communicate Clearly
Use plain language to explain what’s changing, why it matters, and how it benefits each group. Avoid tech jargon.Tailor Engagement
Meet different stakeholders where they are. Governors may want risk and ROI insights; admin staff may focus on usability.Create Feedback Loops
Run regular check-ins, surveys, or workshops to gather input and address concerns along the way.Celebrate Wins
Highlight milestones, recognise team contributions, and share success stories to maintain momentum.
Chris’s Conclusion
Finance transformation is not just a systems upgrade - it’s a school-wide journey. By engaging stakeholders with care, clarity, and consistency, bursars and school leaders can build stronger alignment, foster collaboration, and ensure that their digital transformation delivers lasting value.
Whether it’s a paperless invoicing system or a fully integrated cloud-based finance platform, the key to success is people. Engage them early, listen deeply, and lead with purpose.